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Job title: City Operations Manager - (Lahore & Islamabad)


  • Managing city operations with clear focus on daily deliverables including delivery success rate, turn-around time, push back and vendor performance etc.
  • Managing third party logistics relationships (outsourced partners) and improving efficiencies while ensuring delivery against all pre-defined metrics.
  • Working closely with pharmacists and vendors to solve for system level bottlenecks / issues towards seamless order processing.
  • Effectively communicating across internal teams to help maintain seamless operations on a day-to-day basis.
  • Responsible for vendor relationship, payment reconciliation, fleet availability and utilisation.
  • Fostering conducive culture, keeping the teams highly motivated & in the best spirit of performance.


  • 2-4 years experience.
  • Relevant work experience of managing scalable operations with a strong focus on business operations.
  • Preferably worked in a transaction business model and ideally in a startup
  • Passion to grow fast and a hustler (Always ON).
  • Excellent people skills with experience in managing and leading teams.
  • Strong work ethic, willingness to get hands dirty and ensure that tasks lead to completion stakeholders are updated.
  • Good business judgment, prioritization, focus, and ability to multi-task while working in a highly charged environment.
  • Ability to think and react in a high-energy, fast-paced environment.
  • Good organizational skills including prioritizing, scheduling, time management, and meeting deadlines.
  • Should be comfortable in working in shifts and on weekends.
  • Ideally an Engineering background. Post graduate qualification from a reputable university.
  • Experience with start-ups and leading business for a city or region
  • Street smart who could articulate enough to convince vendors, motivate the team through data points.

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