Careers – Dawaai.pk

Customer Service Representative

Department

Customer Services

Location

Karachi

What would you be doing

  • Maintaining a positive, empathetic and professional attitude toward customers at all times
  • Responding promptly to customer inquiries
  • Communicating with customers through various channels
  • Acknowledging and resolving customer complaints
  • Knowing our products inside and out so that you can answer questions
  • Processing orders, forms, applications, and requests
  • Keeping records of customer interactions, transactions, comments and complaints
  • Communicating and coordinating with colleagues as necessary
  • Providing feedback on the efficiency of the customer service process
  • Managing a team of junior customer service representatives
  • Ensure customer satisfaction and provide professional customer support

What is required 

  • Bachelor degree or equivalent
  • Strong verbal and written communication skills
  • Ability to stay calm when customers are stressed or upset
  • Comfortable using computers
  • Experience working with customer support

You would like to know 

We are an equal opportunity employer. To us, you matter!


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