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Call us: (021) 111-329-224

Frequently Asked Questions

Q1: How to order?

Q2: How to use cart?

Q3: How to login?

Q4: How do I upload my prescription?

Q5: What if I don’t have a prescription?

Q6: Where’s my order?

Q7: Do I have to create an account to shop with you?

Q8: Do I have to order online?

Q9: How do I know that my order has been placed?

Q10: Can I place an order for a substitute?

Q11: Can I make changes to my order?

Q12: Can I cancel my order?

Q13: Can I get a refund if the price has changed since I ordered it?

Q14: I’m missing an item from my order, what do I do?

Q1: How can I make a payment?

Q2: Can I pay in installments?

Q3: Are the prices on the website negotiable?

Q4: Can I use my credit/debit card to avail discounts?

Q5: How do I use my credit/debit card discount?

Q6: I entered the first 6 digits of my credit/debit card but it is not giving me the discount option. What do I do?

Q7: Can I apply the first order discount on an already discounted product?

Q8: When will I be charged?

Q9: Are my details safe when ordering online with

Q10: What should I do if my payment fails?

Q1: How can I find out more information about a product?

Q2: How do I know that the products delivered are authentic?

Q3: What if my desired product is out of stock?

Q4: How can I set a notification update?

Q5: What is the procurement process?

Q1: Where do you deliver to?

Q2: How does Dawaai handle temperature-sensitive orders?

Q3: Do you deliver outside Pakistan?

Q4: How much does delivery cost?

Q5: How long will delivery take?

Q6: What time will my delivery arrive?

Q7: What if I am not available when my parcel is delivered?

Q8: Will a signature be needed for my delivery?

Q9: Can you deliver to a different address than my billing address?

Q10: What if my parcel does not arrive?

Q11: Can I have my parcel redirected to a different address?

Q12: Can I have my order delivered to my work address?

Q1: Can I return my order?

Q2: How much does it cost to return an item?

Q3: How long do I have to return an item?

Q4: How long does it take to process my return?

Q5: How can I track the status of my return?

Refund Policy

•> DEBIT/CREDIT Card payments

•> Cash on Delivery(COD)/Bank Transfer

•> Dawaai Cash/Dawaai Credits

Q1: Why am I experiencing problems when entering my payment details?

Q1: Do you have a shop?

Q2: What if I can’t find something I want on

Q3: Where do I register my complaint regarding my last order at

Didn’t find what you were looking for? Contact us directly at (021) 111-329-224 or email us at and our support team would be happy to help!