Our user-friendly website and app lists thousands of products in many different categories. Just browse, choose, and add your selected product by clicking ADD TO CART. Fill in your details and check out by selecting a payment method. You will receive a confirmation email from our team shortly after placing your order.

You can add items to your cart by pressing “Add to Cart.” You can access your cart by clicking on “Go to Cart” at the top right of the website screen. The cart allows you to review your selected products and their prices and lets you make any necessary changes.

You can log in through: • Your email • Facebook • Google +

Q4: Is there a discount on any card?

Yes! We offer a flat 15% discount on products and 20% discount on medicines purchased through HBL credit/debit card. We also offer a 20% discount on Fridays (up to PKR1000) for orders paid for with a Meezan Bank credit/debit card.

Q5: How do I use my Meezan / HBL or Credit Card Discount?

After you proceed to checkout and complete your shipping information, you will be asked to enter your payment details. Enter the first 6 digits of your debit/credit card. If you have a Meezan/HBL debit or credit card, our system will recognize it and automatically discount your order accordingly. We offer a flat 15% discount on products and 20% discount on medicines purchased through HBL credit/debit card. We also offer a 20% discount on Fridays (up to PKR1000) for orders paid for with a Meezan Bank credit/debit card.

Q6: I entered the first 6 digits of my Meezan/HBL Debit/Credit Card but it is not giving me the discount option. What do I do?

Our system is programmed to automatically give a discount whenever it recognizes a Meezan / HBL Bank Debit or Credit Card. If your card is not recognized, wait about 10 seconds as the internet connection may have temporarily slowed down or our server may be facing heavy traffic, causing a delay. If this does not work, try reloading your web page. For further assistance, please contact our support team. on (021) 111-329-224 at pharmacy@dawaai.pk

• All refunds are processed according to the mode of payment while placing the order. • All refunds timeframe will be marked from the day of request.

Frequently Asked Questions

Q: Q4: How do I upload my prescription?

Once you are done shopping at Dawaai, go to your cart and continue with the checkout process. Once you have placed your order with Dawaai, you will be emailed a receipt with a link to upload your prescription. Click on the link and follow the instructions to upload your prescription. You can also email your prescription to our pharmacists at pharmacy@dawaai.pk. Once the prescription is uploaded, one of our pharmacists will contact you to confirm your order

Q: Q5: What if I don’t have a prescription?

Dawaai requires a valid prescription for orders that include any prescription drugs.Unfortunately, without a prescription Dawaai cannot confirm your order for delivery.

Q: Q6: Where’s my order?

Website: To track your order, enter the 15-digit order reference number in the “Track Your Order” section at the top right corner of the screen. A pop-up screen will appear, displaying the current order status.

Q: Q7: Do I have to create an account to shop with you?

Yes, you need to create an account before placing an order.Creating a user account gives us the necessary information we need to process and deliver your order. It also allows you to save your details so you can shop with convenience each time. By maintaining your account history, your Dawaai account allows you to simply recreate your order, which is perfect for quick refills!Your user profile is also helpful for maintaining your patient history, tracking your order, and notifying you about offers, discounts, and promotions.

Q: Q8: Do I have to order online?

Yes, all orders must be placed online through the website. As Pakistan’s only certified e-pharmacy, Dawaai ensures that all transactions on its platform are fast, convenient, and safe. In case of difficulty in setting up your account or placing an order, you can call our customer support team who is happy to help guide you!

Q: Q9: How do I know that my order has been placed?

Once you've placed your order, you will receive an email from our team, containing your order number. You will then receive a confirmation email and SMS once your order is confirmed and ready to be processed. If you do not receive any emails, please check your spam folder or contact our customer support. on (021) 111-329-224 at pharmacy@dawaai.pk

Q: Q10: Can I place an order for a substitute?

Yes. Even if we don’t carry a particular medicinal product, you can type it into the search bar and our product catalogue will show you all available substitutes.

Orders Payments Products/Stock Deliveries Refund/Return Technical General

Q1: How to order?

Q2: How to use cart?

Q3: How to login?

Q4: How do I upload my prescription?

Q5: What if I don’t have a prescription?

Q6: Where’s my order?

Q7: Do I have to create an account to shop with you?

Q8: Do I have to order online?

Q9: How do I know that my order has been placed?

Q10: Can I place an order for a substitute?

Q11: Can I make changes to my order?

Q12: Can I cancel my order?

Q13: Can I get a refund if the price has changed since I ordered it?

Q14: I’m missing an item from my order, what do I do?

Q1: How can I make a payment?

Q2: Can I pay in installments?

Q3: Are the prices on the website negotiable?

Q4: Can I use my credit/debit card to avail discounts?

Q5: How do I use my credit/debit card discount?

Q6: I entered the first 6 digits of my credit/debit card but it is not giving me the discount option. What do I do?

Q7: Can I apply the first order discount on an already discounted product?

Q8: When will I be charged?

Q9: Are my details safe when ordering online with Dawaai.pk?

Q10: What should I do if my payment fails?

Q1: How can I find out more information about a product?

Q2: How do I know that the products delivered are authentic?

Q3: What if my desired product is out of stock?

Q4: How can I set a notification update?

Q5: What is the procurement process?

Q1: Where do you deliver to?

Q2: How does Dawaai handle temperature-sensitive orders?

Q3: Do you deliver outside Pakistan?

Q4: How much does delivery cost?

Q5: How long will delivery take?

Q6: What time will my delivery arrive?

Q7: What if I am not available when my parcel is delivered?

Q8: Will a signature be needed for my delivery?

Q9: Can you deliver to a different address than my billing address?

Q10: What if my parcel does not arrive?

Q11: Can I have my parcel redirected to a different address?

Q12: Can I have my order delivered to my work address?

Q1: Can I return my order?

Q2: How much does it cost to return an item?

Q3: How long do I have to return an item?

Q4: How long does it take to process my return?

Q5: How can I track the status of my return?

Refund Policy

•> DEBIT/CREDIT Card payments

•> Cash on Delivery(COD)/Bank Transfer

•> Dawaai Cash/Dawaai Credits

Q1: Why am I experiencing problems when entering my payment details?

Q1: Do you have a shop?

Q2: What if I can’t find something I want on Dawaai.pk?

Q3: Where do I register my complaint regarding my last order at Dawaai.pk?

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