Frequently Asked Questions

Q1: How to order?
Q2: How to use cart?
Q3: How to login?
Q4: How do I upload my prescription?
Q5: What if I don’t have a prescription?
Q6: Where’s my order?
Q7: Do I have to create an account to shop with you?
Q8: Do I have to order online?
Q9: How do I know that my order has been placed?
Q10: Can I place an order for a substitute?
Q11: Can I make changes to my order?
Q12: Can I cancel my order?
Q13: Can I get a refund if the price has changed since I ordered it?
Q14: I’m missing an item from my order, what do I do?
Q1: How can I make a payment?
Q2: Can I pay in installments?
Q3: Are the prices on the website negotiable?
Q4: Is there a discount on any card?
Q5: How do I use my Meezan / HBL or Credit Card Discount?
Q6: I entered the first 6 digits of my Meezan/HBL Debit/Credit Card but it is not giving me the discount option. What do I do?
Q7: Can I apply the first order discount on an already discounted product?
Q8: When will I be charged?
Q9: Are my details safe when ordering online with
Q10: What should I do if my payment fails?
Q1: How can I find out more information about a product?
Q2: How do I know that the products delivered are authentic?
Q3: What if my desired product is out of stock?
Q4: How can I set a notification update?
Q5: What is the procurement process?
Q1: Where do you deliver to?
Q2: How does Dawaai handle temperature-sensitive orders?
Q3: Do you deliver outside Pakistan?
Q4: How much does delivery cost?
Q5: How long will delivery take?
Q6: What time will my delivery arrive?
Q7: What if I am not available when my parcel is delivered?
Q8: Will a signature be needed for my delivery?
Q9: Can you deliver to a different address than my billing address?
Q10: What if my parcel does not arrive?
Q11: Can I have my parcel redirected to a different address?
Q12: Can I have my order delivered to my work address?
Q1: Can I return my order?
Q2: How much does it cost to return an item?
Q3: How long do I have to return an item?
Q4: How long does it take to process my return?
Q5: How can I track the status of my return?
Refund Policy
•> DEBIT/CREDIT Card payments
•> Cash on Delivery(COD)/Bank Transfer
•> Dawaai Cash/Dawaai Credits
Q1: Why am I experiencing problems when entering my payment details?
Q1: Do you have a shop?
Q2: What if I can’t find something I want on
Q3: Where do I register my complaint regarding my last order at

Didn’t find what you were looking for? Contact us directly at (021)111-329-224 or email us at and our support team would be happy to help!