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Frequently Asked Questions


Q1: How to order?
Q2: How to use cart?
Q3: How to login?
Q4: How do I upload my prescription?
Q5: What if I don’t have a prescription?
Q6: Where’s my order?
Q7: Do I have to create an account to shop with you?
Q8: Do I have to order online?
Q9: How do I know that my order has been placed?
Q10: Can I place an order for a substitute?
Q11: Can I make changes to my order?
Q12: Can I cancel my order?
Q13: Can I get a refund if the price has changed since I ordered it?
Q14: I’m missing an item from my order, what do I do?
Q1: How can I make a payment?
Q2: Can I pay in installments?
Q3: Are the prices on the website negotiable?
Q4: Can I use my credit/debit card to avail discounts?
Q5: How do I use my credit/debit card discount?
Q6: I entered the first 6 digits of my credit/debit card but it is not giving me the discount option. What do I do?
Q7: Can I apply the first order discount on an already discounted product?
Q8: When will I be charged?
Q9: Are my details safe when ordering online with Dawaai.pk?
Q10: What should I do if my payment fails?
Q1: How can I find out more information about a product?
Q2: How do I know that the products delivered are authentic?
Q3: What if my desired product is out of stock?
Q4: How can I set a notification update?
Q5: What is the procurement process?
Q1: Where do you deliver to?
Q2: How does Dawaai handle temperature-sensitive orders?
Q3: Do you deliver outside Pakistan?
Q4: How much does delivery cost?
Q5: How long will delivery take?
Q6: What time will my delivery arrive?
Q7: What if I am not available when my parcel is delivered?
Q8: Will a signature be needed for my delivery?
Q9: Can you deliver to a different address than my billing address?
Q10: What if my parcel does not arrive?
Q11: Can I have my parcel redirected to a different address?
Q12: Can I have my order delivered to my work address?
Q1: Can I return my order?
Q2: How much does it cost to return an item?
Q3: How long do I have to return an item?
Q4: How long does it take to process my return?
Q5: How can I track the status of my return?
Refund Policy
•> DEBIT/CREDIT Card payments
•> Cash on Delivery(COD)/Bank Transfer
•> Dawaai Cash/Dawaai Credits
Q1: Why am I experiencing problems when entering my payment details?
Q1: Do you have a shop?
Q2: What if I can’t find something I want on Dawaai.pk?
Q3: Where do I register my complaint regarding my last order at Dawaai.pk?

Didn’t find what you were looking for? Contact us directly at (021) 111-329-224 or email us at pharmacy@dawaai.pk and our support team would be happy to help!


LegitScript has reviewed Dawaai.pk as part of our certification program, and has determined that it meets our standards for legality, safety and transparency