Frequently Asked Questions
• Your email
• Google +
You will also receive benefits such as order tracking, regular updates about offers and discount codes.
Once our team has procured your order from the distributor you will receive a second email to updateyou when your order is on its way to you.
Lastly, when your parcel is dispatched, we will send a third email to you.
If an email does not appear to have been received, please check your spam folder.
If that’s not the case, please contact us on (021) 111 329 224.
• Cash on Delivery
• Debit Card / Credit Card POS Swipe on Delivery (For Karachi only)
• Debit Card / Credit Card online payment
• Bank Transfer
1. Payment at Shop (OTC)
2. Through Easypay Mobile Account (MA)
You can find the tutorial and a video for both these payment methods on the “payment” section after you have proceeded to checkout. Make sure to select easypay from the methods provided.
For Karachi and Lahore place your order before 10:00am with a valid prescription and get your medicines same day. But except medicines you will receive the order after 4-8 working days of shipment.
You will also get a tracking ID message/Email for COD shipments. For orders that don’t have COD as the payment method, you will receive a call for the tracking ID.
If it’s delivered by a courier company, they may leave the parcel with a guard or neighbor.
If not, they will leave a card saying they tried to deliver and instructions on how to contact them for rescheduling your package delivery.
If you have still not received your order after this time, please contact us stating your order number and we will solve this issue as soon as possible.
• If incase you are not satisfied with the order that you received or you feel that the product is not genuine, you can reach us through email or through our customer support helpline.
• The supplier will then provide you with a verification of the product’s authenticity and its functionality.
• If you are still not satisfied the supplier will give you your cash back.
• Secondly, if there is a fault with the product such that the seal is broken or the product is damaged, you can contact us through email or telephone.
• Once verified, our rider will come and collect the package from you and an email will be sent to you with a voucher.
• The voucher will be of the amount that you spent on your faulty item which will be deducted from your next purchase at Dawaai.pk.
Out of Karachi
• For returns out of Karachi, the same conditions for verification apply i.e. you will have to send us photographs of the damaged product as soon as it arrives.
• You can send us back your parcel through your own shipping which will later be credited to your account along with the cost of the product.
• For orders for supplements and kitchen appliances, if there is a fault such that the seal is broken, we will replace the product with a new one. You can send us a picture of the receipt for your shipping cost and we will credit that amount to your account.
*Please note that it is necessary that you send us pictures so that we may verify that there indeed is damage
*For all above mentioned returns, please make sure that the product is shipped back in its original packaging.
email us at info@Dawaai.pk or call us at 111-329-224 .
• All refunds timeframe will be marked from the day of request.
The reversal details are confidential and are subject to the trust between the merchant and the customer. Once, we forward the refund request, please bear in mind that the process is complicated and requires the aforementioned timeframe.
A customer can simply request for Dawaai Cash equal to the refund amount by calling our helpline (021) 111 329 224.
*Customers cannot avail Bank Discounts with Dawaai Cash.