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Frequently Asked Questions

Q1: How to Order?
Q2: How to use Cart?
Q3: How to log in?
Q4: Where's my order?
Q5: Do I have to create an account to shop with you?
Q6: Do I have to order online?
Q7: How do I know that my order has been placed?
Q8: Can I make changes to my order?
Q9: Can I cancel my order?
Q10: Can I get a refund if the price has changed since I ordered it?
Q11: I'm missing an item from my order, what do I do?
Q1: How can I pay for my order?
Q2: Can I pay in installments?
Q3: Are the prices on the website negotiable?
Q4: How do I pay through Easypay?
Q5: Is there a discount on any card?
Q6: How do I use my Meezan / UBL / Standard Chartered Bank / Silk Bank / Faysal Bank Debit or Credit Card Discount?
Q7: I entered the first 6 digits of my Meezan / UBL / Standard Chartered Bank Debit or Credit Card, but it isn’t giving me the discount option. What do I do?
Q8: Can I apply my first order discount on an already discounted product?
Q9: When will I be charged?
Q10: Are my details safe when ordering online with Dawaai.pk?
Q11: What should I do if my payment fails?
Q1: How can I find out more information about a product?
Q2: What if my desired product is out of stock?
Q3: How can I set a notification update?
Q4: What is the procurement process?
Q1: Where do you deliver to?
Q2: Do you deliver outside Pakistan?
Q3: How much does delivery cost?
Q4: How long will delivery take?
Q5: What time will my delivery arrive?
Q6: What if I am not available when my parcel is delivered?
Q7: Will a signature be needed for my delivery?
Q8: Can you deliver to a different address than my billing address?
Q9: What if my parcel does not arrive?
Q10: Can I have my parcel redirected to a different address?
Q11: Can I have my order delivered to my work address?
Q1: How do I return my order?
Q2: How much does it cost to return an item?
Q3: How long do I have to return an item?
Q4: Can I exchange an item?
Q5: How long does it take to process my return?
Q6: How can I track the status of my return?
Q7: In what situations return won’t be accepted?
Q1: What should I do if I`ve forgotten my password?
Q2: Why am I experiencing problems when entering my payment details?
Q1: Do you have a shop?
Q2: How can I contact you?
Q3: What if I can’t find something I want on Dawaai.pk?
Q4: Where do I register my complaint regarding my last order at Dawaai.pk?
Refund Policy
i) DEBIT/CREDIT Card payments
ii) Cash on Delivery(COD)/Bank Transfer
iii) Dawaai Cash/Dawaai Credits