Asaan order is a relatively simpler way to place your order with Dawaai. You just need to upload a prescription and our Customer Service team will contact you via phone call to ask for your relevant details required to create an order on your behalf.
• Click on Asaan Order • Click on 'Add image', Please make sure that the image is as per prescription guidelines • Click Submit • Your order has been successfully created.
Q2: How to order?
• Choose your desired product • Select the required quantity & Add to Cart • Apply discount code (if any) & click on 'Check Out' • Upload your prescription by clicking on 'Add image'. Please make sure that the image is as per prescription guidelines • Confirm your address & preferred mode of payment • Click on 'Confirm Order' • Your order has been successfully placed.
Q3: How to use cart?
• You can access your cart by clicking at the top right corner of your web/app screen. • Add items to your cart by clicking on
Q4: How to login?
• Click on Log In or Register • Add all your respective details or choose an account • Enter your 6 digit OTP and submit • Success! You have logged in to your account!
Q5: How do I upload my prescription?
After you click on checkout, you will have an option to upload prescription. • Click on 'Add image' to add prescription • Please make sure that the image is as per prescription guidelines
Q6: What if I don’t have a prescription?
Unfortunately, prescription drugs can only be processed with a valid prescription. However, Dawaai is a complete healthcare platform and you can purchase any other product that doesn’t require a prescription.
Q7: How do I track my order (track order screenshot)?
• Click on • Enter the 15-digit consignment reference in the specified space and click on 'Track'. • Your order status will appear on the screen.
Q8: Do I have to create an account to shop with you?
Yes, you need to create an account before placing an order.
Creating a user account gives us the necessary information we need to process and deliver your order. It also lets you save your details, so you can shop conveniently every time.
By maintaining your account history, your Dawaai account allows you to simply recreate your order, which is perfect for quick refills!
Your user profile also helps maintain your patient history, track your orders, and also notifies you about offers, discounts, and promotions.
Q9: Do I have to order online?
Yes, all orders must be placed online through the web/app as Dawaai is the first complete e-health care solution which delivers various healthcare products to consumers and retailers at their doorstep.
Q10: How do I know that my order has been placed?
Once you've placed your order, you will receive an email from our team, containing your order number. You will then receive a confirmation email and SMS once your order is confirmed and ready to be processed. If you do not receive any emails, please check your spam folder or contact our customer support on (021) 111 329 224 at email@example.com
Q11: Can I place an order for a substitute?
Yes, You can type it into the search bar and our product catalogue will show you all available substitutes.
Q12: Can I make changes to my order?
Yes, You can make changes to your order until you receive a confirmation email for that order. You will not be able to edit your order after your order has been confirmed.
Q13: Can I cancel my order?
Yes, You can cancel your order anytime before shipment. Once the order has been shipped from our warehouses to you, you will not be able to cancel it.
Q14: Can I get a refund if the price has changed since I ordered it?
Prices keep changing in an online store based on demand, response, season and trend. In any case where you have paid more than the market price, you will be refunded the extra amount in Dawaai cash.
Q15: I’m missing an item from my order, what do I do?
You might have chosen the order to be delivered in different consignments. Please track your consignment number to find out more about your order. (link to how to track your order) You can also contact our customer service department at on (021) 111 329 224 or at firstname.lastname@example.org
Q16: Do you have physical shops?
No, Dawaai is the first complete e-health care solution which delivers various healthcare products to consumers and retailers at their doorstep.
Q1: What modes of payment are available?
Dawaai offers 3 modes of payment: • Cash on Delivery • Debit Card / Credit Card (online payment) • Bank Transfer
Q2: Can I pay in installments?
No, dawaai does not offer any installment based payment plans.
Q3: Are the prices on the website negotiable?
No, the prices offered are final and inclusive of all taxes.
Q4: Does Dawaai offer discount on dairy products?
Unfortunately, we currently don't offer any discount on dairy products. However, you can avail discount offers on other product ranges.
Q5: Who are the current bank partners of Dawaai?
Currently Dawaai partners with the following banks: HBL Meezan Bank Habib Metropolitan Bank Silk Bank
Q6: Can I use my credit/debit card to avail discounts?
Yes! We offer discounts on all applicable products paid with HBL, Meezan Bank and HMBL debit/credit cards.
HBL: 20% discount on medicinal products and 15% discount on non-medicinal products
Meezan Bank: 20% discount on all purchases on Friday only (up to PKR 500 per order) and maximum offer limit is 2.
Habib Metropolitan Bank: One transaction per card per day is allowed
25% off or Rs. 5000/- on Visa Infinite Card. 20% off or Rs. 2000/- whichever is lower on Visa Platinum Debit Cards. 20% off or Rs. 1500/- whichever is lower on Visa Gold Debit Cards. 20% off or Rs. 1500/- whichever is lower on Visa Premium Debit Cards.
Silk Bank: Get 25% off on Visa Signature Credit Card and 15% off on Platinum Cards on medicines only.
Q7: How do I use my credit/debit card discount?
Enter the details of your debit/credit card on the payment's page and our system will automatically apply the relevant discount.
Q8: What if I entered the details of my credit/debit card but relevant discount is not applied. What do I do?
There is a possibility that your bank has not yet partnered with Dawaai. If it has partnered and your card is not recognized, wait about 10 seconds as the internet connection may have temporarily slowed down or our server may be facing heavy traffic. If this does not work, try reloading your web page. There's also a chance that the promotion on your card has expired. For further assistance, please contact our support team. on (021) 111 329 224 at email@example.com
Q9: Will I lose the discount on a product if I apply the first order promo card discount?
No, the first order promo code is an additional discount to the existing discounts.
Q10: When will I be charged?
When you submit your order, Dawaai immediately notifies your bank or card issuer for authorization to process the payment from your account.
Q11: Are my details safe when ordering online with Dawaai.pk?
Yes! We take our customer details confidentiality very seriously and use industry standard encryption systems that maintains your privacy, ensuring that all your details are secure.
Q12: What should I do if my payment fails?
If the payment does not go through, try processing the transaction again as the server might be down. For further assistance, please contact our support team on (021) 111 329 224 at firstname.lastname@example.org
Q1: How can I find out more information about a product?
Each of our products includes a detailed description to keep you well-informed. However, you can still call us and our team of experts will be glad to help you further. Contact on (021)111329224 or at email@example.com
Q2: How do I know that the products delivered are authentic?
Dawaai prides itself on quality. All our products are procured directly from certified manufacturers who ensure compliance with legal and quality standards to avoid infiltration of counterfeit items.
Q3: What is the procurement process?
We procure all our products directly from the manufacturer. We make sure that all our products are authentic and 100% genuine. Any product that does not meet our quality requirements is replaced before it is delivered to our customers.
Q1: Where do you deliver to?
We deliver to all cities across Pakistan.
Q2: How does Dawaai handle temperature-sensitive orders?
All temperature sensitive orders are handled through cold chain arrangements as per manufacturer guidelines.
Q3: Do you deliver outside Pakistan?
No, unfortunately we do not deliver outside of Pakistan but it is something we are looking into.
Q4: How much does delivery cost?
Delivery charges are as follows: Standard Order above PKR 500 is PKR 99.
Service charges are as follows: Service charges for standard order below PKR 500 is PKR 200.
Q5: How soon can I recieve my order?
Standard delivery takes 5-7 working days. In case of any unexpected delays, please contact our customer support for assistance. For more details, contact on (021) 111 329 224 or at firstname.lastname@example.org.
Due to COVID-19’s impact on our supply chain, non-medicinal products may take up to 4-8 working days for delivery.
Q6: What time will my delivery arrive?
Deliveries can arrive at any time between 9.00am and 9.00pm
Q7: What if I am not available when my parcel is delivered?
In case of online payment, the parcel will be delivered at the provided address for each order. For cash on delivery, please ensure that someone can complete the payment and receive the parcel on your behalf if you are not available. For more information, click on Track Your Order on the top-right header of our website and enter your order reference number.
Q8: Will a signature be needed for my delivery?
Yes, A signature is needed when receiving parcels through our courier partners in order to maintain a record for future reference.
Q9: Can you deliver to a different address than my billing address?
Yes, you can have your parcel delivered to an address different from your billing address. When you place your order the first time, you will be asked for your permanent address and your mailing address. Your order will be delivered to the mailing address.
Q10: What if my parcel does not arrive?
While our team works tirelessly to ensure your orders are delivered on time, in case if this is not the case then please contact our team for assistance On (021) 111 329 224 at email@example.com
You can also track your order on our app/website
Q11: Can I have change my delivery address after placing the order?
No, unfortunately we will not be able to change the delivery address after order placement.
Q1: Can I return my order?
Yes, you can return your order if the items delivered are faulty or do not match the product description specified in the product catalogue. The returned items should be unused and must be in their original packaging.
Q2: How much does it cost to return an item?
When returning faulty orders, Dawaai bears the full cost of return and/or exchange of the delivered items.
Q3: How long do I have to return an item?
Please check your package and notify us for any returns within 24 hours of delivery. Due to the sensitive nature of our products, Dawaai cannot accept any returns after 24 hours of delivery.
Q4: How long does it take to process my return?
It takes around 72 hours to process a return.
Q5: How can I track the status of my return?
For information regarding returns and refunds, please contact our customer support for assistance. Call on (021) 111 329 224 or email at firstname.lastname@example.org
Q6: Refund Policy - General
All refunds are processed according to the mode of payment selected while placing the order. The timeframe for all refunds will be marked from the day of request.
Q7: Refund Policy - Dawaai cash
Dawaai Cash Dawaai cash refers to the 'Virtual Cash' given from Dawaai.pk to its customers. They can use it while placing new orders in the future.* A customer can simply request for Dawaai Cash equal to the refund amount by calling our helpline (021) 111 329 224.
Refund of Dawaai Cash is normally processed within 48 hours. *Customers cannot avail Bank Discounts with Dawaai Cash.
Q8: Refund Policy - Debit/Credit card payments
DEBIT/CREDIT Card payments Reversal of a payment usually occurs within 15 working days, and in some cases, might exceed the given timeframe. The process involves intimation and verification of the payment at every step of a standard online transaction.
The reversal details are confidential and are subject to trust between the merchant and the customer. Once, we forward the refund request, please bear in mind that the process is complicated and requires the aforementioned timeframe.
Q9: Refund Policy - Cash on Delivery (COD)/Bank Transfer
Cash on Delivery(COD)/Bank Transfer In special cases that are aligned with our Return Policy, reversals will be entertained for cash payments. The amount will be transferred to the customer’s Bank Account within a span of 5-7 working days. Customers are expected to provide their Bank Account details at email@example.com at their earliest to avoid a cumbersome reversal process.
Q1: Why am I experiencing problems when entering my payment details?
First, make sure you are entering correct details from the card carefully. Then contact your bank to check if there's a problem with your account or with the bank. If the problem persists, contact us here or use the information below and we will investigate further. on (021) 111 329 224 at firstname.lastname@example.org
Q1: Do you have a shop?
No. Dawaai is Pakistan's first online retailer and we do not have any shops or outlets.
Q2: What if I can’t find something I want on Dawaai.pk?
You can contact us via email, our social media platforms and live chat or just get in touch by calling our customer support on (021) 111 329 224 at email@example.com
We look forward to hearing from you and are always willing to expand our product range according to our customers’ needs.
Q3: Where do I register my complaint at Dawaai.pk?
You can contact us via email, our social media platforms and live chat or just by calling our customer support on (021) 111 329 224 at firstname.lastname@example.org
Complaints must be registered within 24 hours of recieving the parcel ordered.
Didn’t find what you were looking for? Contact us directly at (021) 111-329-224 or email us at email@example.com and our support team would be happy to help!