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Buy medicines for Rs. 2000 or more and get flat Rs. 200 off on your first order by using promo "Welcome200"

Frequently Asked Questions

Q1: What is an Asaan order?

Q2: How to order?

Q3: How to use cart?

Q4: How to login?

Q5: How do I upload my prescription?

Q6: What if I don’t have a prescription?

Q7: How do I track my order (track order screenshot)?

Q8: Do I have to create an account to shop with you?

Q9: Do I have to order online?

Q10: How do I know that my order has been placed?

Q11: Can I place an order for a substitute?

Q12: Can I make changes to my order?

Q13: Can I cancel my order?

Q14: Can I get a refund if the price has changed since I ordered it?

Q15: I’m missing an item from my order, what do I do?

Q16: Do you have physical shops?

Q1: What modes of payment are available?

Q2: Can I pay in installments?

Q3: Are the prices on the website negotiable?

Q4: Does Dawaai offer discount on dairy products?

Q5: Who are the current bank partners of Dawaai?

Q6: Can I use my credit/debit card to avail discounts?

Q7: How do I use my credit/debit card discount?

Q8: What if I entered the details of my credit/debit card but relevant discount is not applied. What do I do?

Q9: Will I lose the discount on a product if I apply the first order promo card discount?

Q10: When will I be charged?

Q11: Are my details safe when ordering online with

Q12: What should I do if my payment fails?

Q1: How can I find out more information about a product?

Q2: How do I know that the products delivered are authentic?

Q3: What is the procurement process?

Q1: Where do you deliver to?

Q2: How does Dawaai handle temperature-sensitive orders?

Q3: Do you deliver outside Pakistan?

Q4: How much does delivery cost?

Q5: How soon can I recieve my order?

Q6: What time will my delivery arrive?

Q7: What if I am not available when my parcel is delivered?

Q8: Will a signature be needed for my delivery?

Q9: Can you deliver to a different address than my billing address?

Q10: What if my parcel does not arrive?

Q11: Can I have change my delivery address after placing the order?

Q1: Can I return my order?

Q2: How much does it cost to return an item?

Q3: How long do I have to return an item?

Q4: How long does it take to process my return?

Q5: How can I track the status of my return?

Q6: Refund Policy - General

Q7: Refund Policy - Dawaai cash

Q8: Refund Policy - Debit/Credit card payments

Q9: Refund Policy - Cash on Delivery (COD)/Bank Transfer

Q1: Why am I experiencing problems when entering my payment details?

Q1: Do you have a shop?

Q2: What if I can’t find something I want on

Q3: Where do I register my complaint at

Didn’t find what you were looking for? Contact us directly at (021) 111-329-224 or email us at and our support team would be happy to help!